Refund policy

Return & Exchange Policy

At Laiba Jewellery, customer satisfaction is important to us. Please read our Return & Exchange Policy carefully before making a purchase.

Returns & Exchanges

We offer a 7-day exchange policy, which means you have 7 days from the date of receiving your order to request an exchange if there is an issue with the product.

To be eligible for an exchange, the item must:

Be unused and unworn.
Be in its original condition and packaging.
Include all original tags (if applicable).
Be accompanied by proof of purchase or order confirmation.

To request an exchange, please contact us through:

Email: zarnoorjewels100@gmail.com
WhatsApp: +923193114534

Once your request is reviewed and approved, we will provide instructions for the exchange process.

Please note that products sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

We carefully inspect all products before dispatch. However, if you receive:

A damaged item
A defective item
An incorrect item

please contact us within 48 hours of delivery with clear photos of the product and packaging.

After verification, we will arrange a replacement or exchange at no additional cost.

Non-Exchangeable Items

The following items are not eligible for exchange:

Customized or personalized jewellery
Products purchased during clearance or special sale promotions
Gift cards or digital products (if applicable)

Refund Policy

At this time, Laiba Jewellery does not offer refunds.

We only offer exchanges for eligible products that meet the conditions outlined above.

If an item is unavailable for exchange, store credit may be provided at our discretion.

Contact Us

For any questions regarding returns, exchanges, or order issues, please contact us: