Frequently Asked Questions

1. How can I place an order?

Simply browse our collections, select your favorite jewelry piece, and click “Add to Cart”. Proceed to checkout and complete your order securely.

2. What payment methods do you accept?

We accept secure online payments via debit/credit cards and Easypaisa, other available payment methods at checkout.

3. How long does delivery take?

Orders are processed within 1–3 business days and delivered within 3–5 business days across Pakistan.

4. Do you offer free shipping?

Yes, we offer free shipping on  orders above Rs.3000.

5. Can I return or exchange my order?

We offer exchanges, not refunds, for eligible products if there is an issue. Please request an exchange within 7 days of delivery. Items must be unused and unworn, in their original condition and packaging, with original tags where applicable and proof of purchase. Customized or personalized jewellery, clearance or special-sale purchases, and gift cards or digital products (if applicable) are not eligible for exchange. Contact us before sending anything back, as prior approval is required. If an item is unavailable for exchange, store credit may be provided at our discretion.

6. What if I receive a damaged or wrong item?

We’re sorry for the inconvenience. Please contact us within 24 hours of delivery with pictures, and we will resolve the issue quickly.

7. Is my payment information secure?

Yes, all transactions are processed through secure and encrypted payment gateways to ensure your information is protected.